## **Huawei CEO Richard Yu recently revealed at the EV100 Forum in China that the failure rate of Huawei phones is only a fraction of that of iPhones.** This essentially marks a breakthrough. significant changes to the Shenzhen-based company’s quality management system. When Mr. Yu first took over the business, the failure rate (Huawei phone)(https://www.24h.com.vn/dien-thoai-huawei-c407e4515.html) was much higher than (iPhone) )(https://www.24h.com.vn/iphone-c407e1576.html), so everything has been reversed since he took over. Huawei’s continued investment in research and development, which will account for 25.1% of its annual revenue by 2022, has allowed the company to create smartphones that not only have high quality but also offer a good experience. more for consumers. Yu Chengdong, CEO of the Consumer Business Group at Huawei, emphasized that quality is Huawei’s highest priority, above costs and profits. Huawei’s latest flagship devices, the P60 series and the Mate X3 foldable phone, are testament to the company’s commitment to providing the best user experience for customers. These devices come with HarmonyOS which provides a smooth and error-free user experience. In contrast, Apple’s recently released iPhone models are plagued by bugs that disrupt iOS, presenting challenges for the company in adding new features to the iPhone. While Apple may not focus on its innovations, it is important for the company to address these flaws in order to maintain their position in the market. Overall, Huawei’s success in improving failure rates and delivering a better customer experience shows the importance of continuous improvement and investment in R&D. As the smartphone market continues to evolve, it will be interesting to see how companies like Huawei and Apple adapt and innovate to meet future challenges.