## **Samsung reports that it is ranked first in customer satisfaction with 5G mobile devices sold in the US market.** US Customer Satisfaction Index Survey Ranking ( ACSI) indicates that (smartphone)(https://www.24h.com.vn/smartphone-c407e4053.html) (Samsung)(https://www.24h.com.vn/samsung-c407e3988.html) leads in the US in terms of overall quality, product quality and service quality. In addition, Samsung also leads in terms of perceived value. According to Samsung itself, 73% of users who buy a new smartphone say technical support is a key factor in their purchase decision. In addition, 89% also responded to concerns about durability. “Customers are very interested in buying technology,” the company said. They want to make sure they’re buying reliable equipment that will work for their needs, and that if something goes wrong, they have quality repair options. This recognition by ACSI is testament to the investment Samsung has made to provide value to consumers, including the convenient, professional customer service the company provides.” The ACSI rating is the only interdisciplinary measure of customer satisfaction in the US. To get this rating, it is the result of measurements from more than 4,000 new US smartphone users who participated in the survey and combined.
